Sales Objectives:
- Good image and appearance
- Thorough market knowledge
- Increase market share
- Select high revenue cargo
- Good communication with Clientele
- Good communication with overseas agencies
- Exchange of sales leads
- Pricing Control
- Inter department communication
Customer Service Objectives:
- Courteous behaviour and greeting
- Information availability
- Customer responsiveness
- Service knowledge
- Statistics Compilation
- Market Overview
- Inter department communication
Operation Objectives:
- Vessel expediting
- Reducing costs
- Reduce equipment turn-time
- Maintenance and Repair
- Timely reports to relay ports
- Inter department communication
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Documentation Objectives:
- Standard release time for Bill Of Lading
- Minimize errors on Bill Of Lading.
- Relay ports to be timely informed
- Correct freight rates to apply
- Inter department communication
Finance Objectives:
- Understand principals disciplines
- Timely remittances
- Timely disbursements
- Timely cash flow projections
- Tax returns and advise
- Inter department communication
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